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If something isn’t working, or you just want to talk to someone before you buy, any of these reaches us directly. The answers below cover most of what people ask.

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hello@xyxero.ai — a real person replies, usually the same day.

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+1(941)877-6859 — for anything easier said than typed.

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Common questions

What is Xyxero?

Xyxero is a guided brand-discovery experience for physicians, founders, and experts. You answer a thoughtfully ordered set of questions about your work — your story, your audience, what makes you different — and Xyxero turns your answers into a Brand Blueprint: a written brand strategy that is unmistakably yours. It doesn’t just describe your options — it recommends a direction and tells you why.

What exactly is a Brand Blueprint?

A polished, personal brand-strategy document, delivered as a PDF. It covers your positioning, story, audience, differentiation, personality and voice, and a visual direction — including color and typography guidance drawn from what you said you love and hate. It’s the document you hand to a designer, a web developer, or a marketing partner so everything they make sounds and looks like you.

How does the discovery session work?

One question at a time, across eight short sections: getting started, your story, your audience, what sets you apart, your brand’s personality, vision & growth, your brand in use, and anything else — 33 questions in all. Type your answers or tap the mic and speak them. You can move back and forth freely and edit any answer before your blueprint is created. There are no wrong answers — gut answers are often the best ones.

How long does it take?

As long as you need. Most people finish in 20 to 25 minutes; others spread it across a few sittings. Every answer saves automatically, you can pause anytime, and you have 30 days from purchase to finish at your own pace — no countdown pressure.

What if I skip a question or get interrupted?

Nothing is lost. If you get pulled away, your answers are already saved — sign back in and you’ll pick up where you left off. And before your blueprint is created, Xyxero checks for any questions you left unanswered and offers to walk you back through just those, so an accidental skip never slips through. If a question genuinely doesn’t apply, you can still choose to continue without it.

Do I have to speak out loud?

No. Typing is always available and never a lesser experience. The mic is there if dictating feels more natural — many people think better out loud — but every question works either way.

How much does it cost?

$499, one time, paid upfront — no subscription. One payment covers one complete Brand Blueprint: the full discovery session, your draft, a refinement pass, and the final document, which you can download anytime, forever.

What is your refund policy?

You’re eligible for a full refund as long as you have not started your Xyxero session.

Once you begin your session, your purchase becomes non-refundable. Because Xyxero begins processing and responding to your unique inputs from the moment the session starts, refunds cannot be issued after that point.

What happens after I answer the last question?

Xyxero writes your draft Brand Blueprint and emails you when it’s ready — usually within minutes. You then have 48 hours to read it and tell us anything that feels off, missing, or not quite true yet; those clarifications are folded in before the final version is created. The refinement pass is included in the price.

Will the AI make things up about my brand?

No. Your Brand Blueprint is written only from what you actually said in your session. Where you haven’t given an answer, the blueprint doesn’t guess — it leaves that ground untouched rather than inventing it. And there’s no AI-generated imagery: visual directions trace back to your own words.

Is Xyxero giving me medical, legal, or financial advice?

No. Xyxero is a brand-discovery tool — it helps you articulate your professional identity. It doesn’t provide medical, legal, or financial advice, and it isn’t therapy. It takes a clear view on your brand and your business — that is the point of it — and none at all on your health, your legal position, or your money. The expertise in the room is yours.

Is what I share private?

Your session is a confidential space. Your answers belong to your account and are used for one thing: creating your Brand Blueprint. We don’t publish them, share them, or use them for anything else.

Can I come back for my blueprint later?

Yes — your Brand Blueprint lives in your account and stays downloadable for as long as your account exists. No expiry, no re-download fee. Sign in anytime and it’s there.

How do I get access?

Xyxero is in Beta Founder access. Reserve your spot on the home page — it creates your account there and then, and we open your session for you. If you already have an account, sign in with the same email address.

Still stuck? Write to us or call +1(941)877-6859. Our Privacy and Terms pages cover the formal side.